Conquering Conflict
Whether you're a leader in an organization, a manager in a small business, or a business owner, the ability to communicate effectively with your employees makes or breaks your success and the success of your organization. Truly successful leaders actively seek to improve their communication skills every day.
In this program, you will learn:
- The risks and benefits of conflict
- The characteristics, risks, and benefits of the main conflict styles
- To identify and manage your own conflict style
- Bonus: Skills and techniques for managing conflict between employees
- Bonus: You’ll also receive a bonus template for planning an effective conflict discussion.
Conquering Conflict is a fast-paced and engaging course made up of content that includes:
- One-on-One video training with leadership communication expert, speaker, and author Amy Castro, MA, CSP.
- Participant handouts, downloads, and assignments
- Self-assessments and quizzes
- Key templates and worksheets for implementing skills learned
- References for additional outside resources
Have more than 3 people from your organization who need training? Additional discounts are available. Contact us now for more information!
Want a private, custom program just for your employees? Contact us for more info and pricing.
SPACES ARE LIMITED to just 5 attendees so be sure to act quickly!
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About the Facilitator
Amy Castro, MA, CSP, President, Innovative Communication & Training Solutions
Amy Castro is a recognized Performance Communication expert, speaker, author, and blogger. She holds a Bachelor’s Degree in Journalism from George Washington University and a Master’s Degree in Communication Studies/Human Communication Theory from the University of Northern Colorado. Amy has also earned the prestigious “Certified Speaking Professional” (CSP) status conferred by the National Speakers Association. The CSP status is the highest earned designation in the National Speakers Association with fewer than 12 percent of members worldwide earning this status.
Amy is a proud Air Force veteran, having served as a captain in the public affairs career field. After leaving the Air Force, she founded Innovative Communication & Training Solutions, which celebrated its 30-year anniversary in 2024. Amy is a board member of the Houston chapter of the National Speakers Association, a Professional Member of the National Speakers Association, member of the Association for Talent Development, and a member of both the American Communication Association and the National Communication Association. She also served as an adjunct faculty member at San Jacinto College for more than 10 years, teaching public speaking and business/professional speaking. Amy is the author of the books Practical Communication: 25 Tips, Tools, and Techniques for Getting Along and Getting Things Done, The Secrets of Effective Leadership Communication, and the 30-day video training program, Communication Skills for Career Success.
Amy uses her down-to-earth style, REAL stories, humor, and fun to create her customized and engaging programs for her government clients focused on Performance Communication: Assertive Communication that is Positive, Purposeful, and Practical. Her goal is for participants to leave her sessions ready to put new communication skills to use immediately easily.
Amy has served various government, corporate, and healthcare clients, including Texas Children's Hospital, Lockheed Martin, NASA Johnson Space Center, Texas State Comptroller of Public Accounts, and SAIC, as well as more than 25 cities and counties in the State of Texas. To see a full client list and to read what clients have to say, visit her website at www.AmyCastro.com.
Register now. This course is limited to just 5 participants, so be sure to act now!