About this course
No matter if you're a leader in an an organization, a manager in a small business, or a business owner, the ability to communicate effectively with your employees is what makes or breaks your success and the success of your organization. Truly successful leaders actively seek to improve their communication skills every day.
In this program, you will learn:
- The risks and benefits of conflict
- The characteristics, risks, and benefits of the main conflict styles
- To identify and manage your own conflict style
- Bonus: Skills and techniques for managing conflict between employees
- Bonus: You’ll also receive a bonus template for planning an effective conflict discussion.
Think you'd like to build MORE communication skills thank just these three. Save $$$ when you purchase our five-course package, "Critical Communication Skills for Business Professionals." This package includes the Conquering Conflict Course above, as well as four additional courses:
- Critical Communication Skills: Word Choice, Nonverbal Communication, and Listening
- Coaching Employees
- Making Meetings Work
- Motivating Employees
Critical Communication Skills for Business Professionals is a fast paced and engaging course made up of content that includes:
One-on-One video training with leadership communication expert, speaker, and author Amy Castro, MA, CSP.
Participant handouts, downloads, and assignments
Self-assessments and quizzes
Key templates and worksheets for implementing skills learned
References for additional outside resources
For more information, CLICK HERE!
Have more than 3 people from your organization who need training? Additional discounts are available. Contact us now for more information!
Want a private, custom program just for your employees? Contact us for more info and pricing.
REGISTRATION DEADLINE April 25, 2017. SPACES ARE LIMITED! BE SURE TO REGISTER EARLY
About the Facilitator
Amy Castro, MA, CSP, President, Innovative Communication & Training Solutions
Amy Castro is a recognized Performance Communication expert, speaker, author, and blogger. She holds a Bachelor’s Degree in Journalism from the George Washington University and a Master’s Degree in Communication Studies/Human Communication Theory from the University of Northern Colorado. Amy has also earned the prestigious “Certified Speaking Professional” (CSP) status conferred by the National Speakers Association. The CSP status is the highest earned designation in the National Speakers Association with fewer than 12 percent of members worldwide earning this status.
Amy is a proud Air Force veteran, having served as a captain in the public affairs career field. After leaving the Air Force, she founded Innovative Communication & Training Solutions, which celebrated its 20-year anniversary in 2014. Amy is a board member of the Houston chapter of the National Speakers Association, a Professional Member of the National Speakers Association, member of the Association for Talent Development, and a member of both the American Communication Association and National Communication Association. She also served as an adjunct faculty member at San Jacinto College for more than 10 years, teaching public speaking and business/professional speaking. Amy is the author of the books Practical Communication: 25 Tips, Tools, and Techniques for Getting Along and Getting Things Done, The Secrets of Effective Leadership Communication, and the 30-day video training program, Communication Skills for Career Success.
Amy uses her down-to-earth style, REAL stories, humor, and fun to create her customized and engaging programs for her government clients focused on Performance Communication: Assertive Communication that is Positive, Purposeful, and Practical. Her goal is for participants to leave her sessions ready to easily put new communication skills to use immediately.
Amy has served a variety of government, corporate, and healthcare clients, including Texas Children's Hospital, Lockheed Martin, NASA Johnson Space Center, Texas State Comptroller of Public Accounts, and SAIC, as well as more than 25 cities and counties in the State of Texas. To see a full client list and to read what clients have to say, visit her website at www.Amy-Castro.com.