Basic topics covered online include:

• Definitions and Spectrum of ADR (Alternative Dispute Resolution)
• Roles of a Mediator
• Principles of Interest-Based Mediation
• Definition and Sources of Conflict
• Conflict Styles
• Matrix and Testing of your own Conflict Style
• Stages of Mediation
• Factors of Resistance
• Written Agreements
• Mediation Skills
• Power in Mediation
• Caucusing
• Co-Mediation
• Confidentiality
• Ethics

Live training consists of role playing and discussion of content material. Students must complete the online section before they can attend the live training.