About this Course
Basic topics covered online include:
- Definitions and Spectrum of ADR (Alternative Dispute Resolution)
- Roles of a Mediator
- Principles of Interest-Based Mediation
- Definition and Sources of Conflict
- Conflict Styles
- Matrix and Testing of your own Conflict Style
- Stages of Mediation
- Factors of Resistance
- Written Agreements
- Mediation Skills
- Power in Mediation
- Caucusing
- Co-Mediation
- Confidentiality
- Ethics
Live training consists of role playing and discussion of content material. Students must complete the online section before they can attend the live training.