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All the important stuff you need to know about managing an online community, without the fluff or BS. Perfect for community managers and the senior executives who manage them.

Your Guide

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Maddie Grant and Ben Martin

Maddie Grant, CAE and Ben Martin, CAE are well-known association industry experts on social media, digital strategy and online community building.

About this Course

Why Essentials of Online Community Management is for YOU:

  • For community managers (full or part-time) and the senior executives who oversee online community initiatives.
  • With five 30 minute lessons, you can complete the course in a week, a month, or cram it all into one day.
  • You don’t have  to wait for a live course to start. The video lessons are available on-demand.
  • You don’t need a deep dive into the finer points community management. We cover the important stuff you need to know, with no fluff or BS.
  • Each session comes with a free sample document, template or plan that you can adapt for use at your organization.
  • Your tuition includes personal attention from two leading voices in social media and online communities.


  • Setting Strategy
  • Going Live
  • Sustaining Engagement
  • Managing Risk
  • ROI & Reporting